Refund policy

Purchase Terms & Conditions

By entering the Palace and placing your order, you acknowledge and agree to the following:

    •    I verify that I am the authorized cardholder and fully aware of this purchase.

    •    I understand and agree that all orders are final — there are absolutely no refunds, returns, or exchanges once a unit has left the Palace.

    •    I have read and accepted the Shipping Policy and Return Policy in full.

    •    I agree not to file a chargeback or dispute against this purchase, as I am aware of these terms before checkout.

By checking the box and completing my order, I affirm that I have read and accepted these terms and conditions, and I am prepared to receive my fairytale experience.